Refund Policy

2. Charges That May Apply (From Lenders)

While Cashmela's services are free, the lenders you connect with may charge certain fees. These are NOT charged by Cashmela but by the lending partner:

3. Refund Eligibility & Conditions

Since Cashmela services are free, refunds typically do not apply. However, in specific cases, we offer the following:

Situations Where Refunds May Apply:

• Duplicate Charges: If you were charged twice for the same service due to system error
• Unauthorized Transactions: If payment was processed without your authorization
• Service Failure: If Cashmela failed to provide promised services despite good faith efforts
• Fraudulent Activity: If your account was compromised or used fraudulently

Eligibility Requirements:

• Refund request submitted within 30 days of the charge
• Proof of unauthorized transaction or system error
• Original payment method verification
• No previous successful refund claims from same account

4. Refund Process & Timeline

If you believe you're eligible for a refund, follow these steps:

5. What Cannot Be Refunded

The following are NOT eligible for refunds:

• Lender Charges: Fees charged by lending partners (processing fees, origination charges, etc.)
• Loan Rejection: Loan denial by a lender does not entitle you to refund from Cashmela (our service is free)
• Unfavorable Loan Terms: If you receive loan offer but don't like the terms
• User Error: Submitting wrong information or changing mind after application
• Third-Party Services: Payments to third parties or partner services
• Marketing Materials: Costs for promotional materials or merchandise

6. Payment Method & Refund Destination

Refunds will be processed to the payment method originally used:

• Credit/Debit Card: Refund credited back to the same card (may take 5-10 business days)
• Net Banking: Refund transferred to the original bank account
• Digital Wallets: Refund processed back to the wallet account

Note: Refund processing time depends on your bank/payment provider. Cashmela initiates refunds but final credit depends on your financial institution.

7. Dispute Resolution

If your refund request is denied or you're unsatisfied with the decision:

• You can escalate to our senior management at escalation@cashmela.com
• Include your refund request reference number and additional evidence
• We'll review escalations within 10 business days
• You can also file a grievance with your bank or credit card issuer

8. Cancellation vs. Refund

Important Distinction:

9. Fraud Prevention & Abuse Policy

To protect against fraudulent refund requests, Cashmela maintains strict verification procedures:

• Refund requests from multiple accounts with same contact information may be flagged
• Repeated false refund claims may result in account suspension
• Attempts to exploit the refund system are considered fraud
• Fraudulent claims will be reported to relevant authorities

10. Policy Updates

Cashmela reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting. We'll notify users of significant changes via email or site notice.